What happens when you report something
Report it.
From the building page, by text to the building line, or by phone to Otto. Leak, fob, move, locker, noise, anything.
It is followed up without you chasing.
Otto opens a ticket with a number, checks the building’s rules and calendar, gets the owner’s approval when one is needed, and puts it in front of the right person on the crew.
You are told when it is done.
The person who reported it gets the close-out. The council gets it in the monthly report, with the time-stamped photo.
- Since 2007
- Looking after Victoria buildings
- 30 minutes
- Response on a staffed day
- 24 hours
- Written incident report
What we do
On-site building care
The parkade and perimeter walked on a schedule, not on request.
- Scheduled on-site presence, four or eight hours a day, with cover for absences.Daily
- Daily walk-around: parkade, perimeter, planters, waste rooms, lighting, roof after heavy rain.Daily
- Access control and cameras checked, fobs and enterphone programmed, garage doors kept closing.Weekly
- Monthly generator and fire-alarm tests, HVAC and service-room checks, pool and hot tub readings.Monthly
- Snow and ice cleared by 10 a.m. per city bylaw; roadways through a snow contractor.As needed
- Leak and flood first response, then the clean-up and the trades organised, with you copied on every step.Always
- Incident reports in writing within twenty-four hours; police file numbers for thefts.Always
Common-area cleaning
Elevator tracks vacuumed and wiped, every visit.
- Hallways, lobbies, elevators, fitness and amenity rooms, change and steam rooms, rooftop terraces.Daily
- Elevator deep-cleans done the way our own training videos show, tracks included.Weekly
- Garbage and recycling rooms pulled, swept, hosed and relined on pickup day.Pickup day
- Inspections logged so the standard is checked, not assumed.Every visit
Repairs and small projects
Entrance glass and frames, inside and out.
- Painting, drywall, tile and grout, door closers, light fixtures, small carpentry.As needed
- Bike racks installed in your own stall, planters and railings skate-proofed.On request
- Owner-requested in-suite work, quoted and billed to the owner.On request
- Carpet cleaning, pressure washing of parkades and flat surfaces, low-rise windows, junk removal, arranged and supervised.Scheduled
Resident requests, handled in the app
Reported with a photo, from wherever you are standing.
- Fobs, remotes and enterphone changes, with the owner’s approval captured.In the app
- Move-in, move-out and delivery elevator bookings that check the calendar and the building’s notice rules.In the app
- Amenity room and rooftop bookings, storage lockers, bike lockers and parking waitlists with a monthly position notice.In the app
- Fire-evacuation assistance registry and building notices by email or text, for residents who opt in.In the app
- Your strata’s fee applies to fobs, moves and lockers; it is set by and paid to the strata.Set by the strata
For councils and managers
Waste rooms sorted, mopped, and hosed out monthly.
- One monthly report per building: what came in, what got done, what is still open, with the pictures.Monthly
- Notices posted in the building and sent digitally to residents who opted in.As needed
- An after-hours line for emergencies, with the escalation path agreed in writing per building.24 hours
- Three service levels per building: full, partial alongside your manager’s own portal, or notices-and-emergencies only.Per building
- Counsel from someone who has been the main contact for Victoria buildings since 2007.Since 2007
A resident texts the building line
The Corazon building line
Hi, the light in the parkade stairwell on P2 has been out for a few days. Anything you can do?
Thanks for flagging it. Want me to file a maintenance request for the burnt-out stairwell light on P2, under unit 512?
Yes please, and it is pretty dark down there
Filed as urgent, reference #100010: P2 stairwell light out, area very dark. We'll follow up. YYJ Strata Care
Otto knew the unit because the number is on the strata’s roll. It asked once, then filed.
No app to download, no password. This is the whole thing, as it happened.
Built by the owner, not by a software company
Paul Cook
Owner, YYJ Strata Care Ltd.
Paul Cook started Cook Building Maintenance in 2007 from a Craigslist ad and one strata owner’s recommendation. He incorporated CBM Services Ltd. in 2016 and formed YYJ Strata Care Ltd. in 2024. Since 2007 his crews have cleaned, repaired and looked after the common property of condominium buildings, including the Sandpiper, the Sovereign, the Corazon and Heritage Green, for strata corporations and property managers such as Cornerstone and Gateway. He built Strata OS because the follow-up should not depend on anyone’s memory, including his.
The company has filmed its own training standard since 2019; the elevator-cleaning series alone has been watched more than forty thousand times.
CBM Services is contracted at numerous strata corporations that I manage and the consistent feedback from the strata councils is fantastic work, excellent employees and great customer service.
TrustedPros, 2017
I have worked with Paul Cook … for fifteen years. During this time he has consistently provided excellent service not limited to cleaning.
Our apartment building is well maintained and response times to any tenant issues are very prompt.
