Terms
Last updated 24 September 2026
These terms cover your use of the request, booking and notice service at yyjstratacare.com (the “service”), run by YYJ Strata Care Ltd. (“we”, “us”), registered in British Columbia as YYJ Stratacare Ltd. (incorporation no. 1485817). By using the service you agree to them.
What the service is
We provide caretaking, cleaning and maintenance to strata corporations in Greater Victoria under a written agreement with each strata. The service is how residents of those buildings reach us: to report a problem, book a move or an elevator, order an access fob, and receive building notices. Strata managers and council members use it to see the work done in their building.
We act for the strata corporation. We are not your landlord and not your strata manager, and nothing in the service changes your strata’s bylaws, rules or decisions.
Using it
- Give accurate details, and only for a unit you live in or own.
- Give your own email address and phone number, never someone else’s. Whoever controls an address on a record can sign in as that person.
- In an emergency — fire, gas, a medical emergency or a break-in in progress — call 911 first. The service is not an emergency line.
Fees
Some requests carry a fee set by your strata’s bylaws or rules, such as a replacement fob or a move-in. The fee is payable to the strata corporation, not to us, and it is collected by the strata or its manager. No payment is taken through this service. Where a request needs the unit owner’s approval, we ask the owner before the work is done.
Bylaws and enforcement
We do not fine, warn or hold hearings. If we see something that may breach a bylaw, we report it to the strata manager or council, who decide what, if anything, happens next.
Text messages
The service includes an optional text-message programme, YYJ Strata Care building messages: building notices, updates on a request you made, and booking confirmations. You join by ticking the text-message box when you sign up for your building’s notices, or by asking our office to add you. The box is never ticked for you, and consent is not a condition of any service. Message frequency varies with what is happening in your building. Message and data rates may apply. To stop, reply STOP to any message; for help, reply HELP. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
The full terms are on our text message terms page, and the opt-in itself is shown on the text message opt-in page.
What you send us
Photos and descriptions you attach to a request remain yours. You allow us to use them to carry out the request and to report on it to your strata corporation. Our privacy page explains what we collect and who sees it.
Acceptable use
Do not use the service to harass a neighbour or our staff, to submit false requests, to get at another person’s information, or to interfere with how the service works. We may stop responding through the service to someone who does, and deal with them through their strata manager instead.
Availability and liability
We work to keep the service running, but it may be unavailable at times, and a message by text or email may be delayed or not arrive. Do not rely on it alone for anything urgent. To the extent the law allows, we are not liable for indirect or consequential loss arising from your use of the service. Our responsibility for the caretaking work itself is set by our agreement with your strata corporation.
Changes
We may update these terms. The date at the top shows when they last changed. Using the service after a change means you accept the updated terms.
Governing law
These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.
Contact
Paul Cook, YYJ Strata Care Ltd.
paul@yyjstratacare.com
(778) 400-9254