YYJ Strata Care

Text message terms

Last updated 24 September 2026

YYJ Strata Care Ltd., registered in British Columbia as YYJ Stratacare Ltd. (incorporation no. 1485817), operates a text-message programme, YYJ Strata Care building messages, for residents and staff of the strata buildings we caretake in Greater Victoria.

What we send

  • Building notices, such as a water shut-off, elevator outage, or scheduled work.
  • Updates on a maintenance request or other request you submitted.
  • Confirmations and reminders for a booking you made, such as a move-in elevator slot.
  • A message telling you an access fob or key you ordered is ready, and where to collect it.

We do not send marketing or promotional text messages, and we do not send text messages on behalf of anyone other than the strata corporation for your building.

How you join

By giving us your mobile number on the notification sign-up form for your building and ticking the text-message box. We record when and how you gave that consent. We never add a number we obtained any other way. The box and its wording are shown on the text message opt-in page.

Frequency and cost

Message frequency varies with what is happening in your building — typically a few messages a month, more during a planned outage or a move. Message and data rates may apply. We do not charge for the messages; your mobile carrier may.

Outside a genuine emergency, we send between 9 a.m. and 9 p.m. in your building’s local time.

Stopping and restarting

Reply STOP (or ARRET) to any message and we will stop texting that number. We send one confirmation and then nothing further. Reply START to begin again. Reply HELP (or AIDE) for help and our contact details.

Stopping text messages does not remove you from email notices, and it does not affect a notice your strata corporation is required by law to deliver to you by another method.

Carriers and delivery

Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, so we do not use text messages alone for anything time-critical or legally required.

Privacy

Your number is used to contact you about your building and your requests, and is shared with your strata corporation and its property manager only where that is needed to fulfil a request.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

See our privacy page and our terms.

Contact

Paul Cook, YYJ Strata Care Ltd.
paul@yyjstratacare.com
(778) 400-9254