YYJ Stratacare

In writing

How we work

The terms that are in every agreement we sign, three calls we have taken at night, and the questions council asks before the first visit.

How we work, in writing

The same terms are in every agreement we sign, and they are agreed before the first visit.

Priced as separate lines
Scheduled visits, the after-hours line and call-outs by the hour are each their own line, so council can add or remove one without touching the others.
One invoice a month
Issued on the first, every line dated with what was done, payment due on receipt. A reissue says which number it replaces.
Our employees, not subcontractors
Site staff are YYJ employees: supervised, scheduled and covered by us. The strata never becomes the employer.
Insured and covered
Commercial general liability and WorkSafeBC, with WHMIS-compliant procedures. Any trade we coordinate shows us its own coverage before it works.
Changes in writing, from one named contact
Council or the manager names who can change the scope. A remark to the crew on site is not an instruction.
Thirty days, either party
A one-year term that renews, and thirty days’ written notice to end any part of it, from either side.

When it goes wrong at night

Three calls we have taken. No building named, no figure quoted; this is what the after-hours line is for.

  1. A tub diverter fails on the eleventh floor

    Water came down the stack to the sixth. The building’s water was off within about twenty-five minutes, the restoration company was on site the same night, and access was coordinated across two stacks for drying, asbestos testing and the adjuster’s walk-through. The failed part was kept and the plumber’s report put in writing for the insurer.

  2. A fire panel reads GENERATOR FAIL at night

    The call came to the after-hours line. The fault was traced to the backup generator, the panel silenced and re-checked, and the incident written up for the manager and council within twenty-four hours.

  3. A full-time caretaker position ends

    When one building’s own caretaker position ended, we took over the coverage with scheduled visits and an on-call option. The schedule changed four times in a year, each time at council’s request and in writing, and the strata never carried an employee.

Questions council may have

Do you handle strata money?

No. Fees for fobs, moves and lockers are set by and paid to the strata, through your manager. We record that a fee applies and stop there. YYJ’s own invoices are for YYJ’s own work.

What happens at two in the morning?

The building line is answered by Otto at any hour. A leak, an alarm or an entrapment is filed as urgent the moment it comes in, and whoever is on call that night is alerted, who can reach the trades and get to the building. The escalation path is agreed in writing per building.

We already have a manager’s portal. Do we have to change it?

No. There are three service levels per building: full, partial alongside your manager’s own portal, or notices-and-emergencies only. Fees, fobs and Form Ks stay where they already work.

What does it cost?

It depends on the days, the hours and whether council wants the after-hours line. After a walkthrough you get a written proposal within two days, priced as separate lines so you can see what each part is.

Our building has its own caretaker. Is this for us?

Often, yes: weekend and holiday cover, relief while they are away, or taking over the coverage when the position ends, with scheduled visits instead of an employee on the strata’s payroll.

Do residents need an app?

No. They text the building line, phone it, or open the building’s page. No download and no password. A resident who prefers a note under the door can still leave one; it gets a number too.